• Call us Mon-Fri 9am - 5pm: 07902 976140
  • Domestic and commercial carpet cleaning Leeds

Questions About Carpet Matters Ltd

Below we have endeavoured to answer the most popular questions we are asked about our company.
If you have a question that isn’t covered below, please feel free to contact us to discuss.

What is a DBS check?
This means that each member of our staff has been checked by the Criminal Records Bureau (now called a DBS check) and holds a certificate to confirm that they do not have any convictions relating to children or vulnerable adults etc.
Will all stains be removed from my Carpet?
We can remove extremely tough stains with our high specification machines however we can not guarantee that every single
stain will be removed. What we can guarantee though is that we will try our very best to remove every stain!
How long will it take for my carpets to dry?
Because of the method we use, your carpet should dry in less than 5 hours. However, times may vary depending
on the weather temperature, room ventilation and carpet thickness.
Should I vacuum my carpet before Carpet Matters Ltd come to clean my carpet?
To achieve the best results, we need your carpets to be as clean as possible. Therefore, please arrange for your
carpet to be cleaned prior to our arrival. We are willing to vacuum your carpets for you as part of our job, however, this will incur an additional charge for yourself and must be agreed prior to arrival.
Do I need to move any furniture?
The clearer the space is of furniture, the easier it will be to clean. We will only clean the carpet around any items
left in a room and will not clean under any large furniture. If you are not able to move the furniture in a particular area, we are willing to move this, however, this will incur an additional charge for yourself and must be agreed prior to arrival.
Are the chemicals you use dangerous to my health in any way?
We use products that are eco-friendly and that will not be harmful to you, your family, your colleagues and pets.